Privacy policy

ALBACURVE ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit albacurve.com or make a purchase.

1. Information We Collect

When you interact with our store, we may collect:

Identity data: name, email, phone number
Address data: shipping and billing addresses
Payment data: processed securely by Shopify Payments, Stripe, PayPal, Klarna, or our other payment providers (we do not store full card numbers)
Order data: products ordered, order history, sizes
Technical data: IP address, browser type, device information, pages visited
Marketing data: subscription preferences, opt-ins, response to promotions

We collect this data when you create an account, place an order, sign up for our newsletter, contact customer service, or browse our website (via cookies and similar technologies).

2. How We Use Your Data

We use your personal data to:

Process and fulfill your orders
Communicate with you about your order, shipping, and returns
Provide customer support
Send marketing communications (only if you've opted in)
Improve our products, website, and services
Comply with legal obligations
Prevent fraud and protect our business

3. Legal Basis for Processing (GDPR)

We rely on the following legal bases:

Contract performance: to fulfill your order
Legitimate interest: to improve our services and prevent fraud
Consent: for marketing communications (you can withdraw consent anytime)
Legal obligation: to comply with tax, accounting, and consumer protection laws

4. Sharing Your Data

We share your data only with trusted service providers who help us operate our business:

Shopify — e-commerce platform
Payment providers — Shopify Payments, Stripe, PayPal, Klarna
Shipping carriers — DHL, Colissimo, Royal Mail, UPS, FedEx, and similar
Email & marketing tools — Klaviyo, Mailchimp, or equivalent
Analytics providers — Google Analytics, Meta Pixel, TikTok Pixel
Customer service tools — Gorgias, Zendesk, or equivalent

All providers are contractually bound to protect your data. We do not sell your personal data to third parties.

5. International Data Transfers

Some of our service providers are located outside the EU/UK. Where this is the case, we ensure appropriate safeguards (Standard Contractual Clauses or adequacy decisions) are in place to protect your data.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (typically 6–10 years for accounting records), or resolve disputes.

7. Your Rights

Under GDPR (EU/UK), CCPA (California), and similar laws, you have the right to:

Access the personal data we hold about you
Rectify inaccurate data
Erase your data ("right to be forgotten")
Restrict or object to processing
Portability — receive your data in a machine-readable format
Withdraw consent at any time
Lodge a complaint with your local data protection authority

To exercise any of these rights, email us at contact@albacurve.com. We will respond within 30 days.

8. Cookies

We use cookies to provide essential site functionality, analyze traffic, and personalize content and ads. You can manage your cookie preferences via the banner displayed on your first visit or via your browser settings. See our Cookie Policy for full details (or contact us for clarification).

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from minors.

10. Security

We implement industry-standard security measures (TLS encryption, secure payment processing, restricted access). However, no method of online transmission is 100% secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date will reflect the latest revision.

12. Contact

For privacy-related questions or to exercise your rights: Email: contact@albacurve.com